Hudu vs IT Glue: Which Documentation Platform Fits Your MSP in 2026?
Choosing an IT documentation platform is rarely about the longest feature list. It is about whether your team can find the right answer during onboarding, incident response, password recovery, and client handoffs without digging through five places first.
That is why the Hudu vs IT Glue decision keeps coming up. Hudu usually wins when a team wants simpler pricing, no user minimums, and self-hosting flexibility. IT Glue usually wins when the MSP is already deep in the Kaseya world or wants a mature platform with a long security record, strong access controls, and broad integrations.
If this comparison is part of a bigger cleanup across docs, quoting, and handoff work, read How to Scope an MSP Project and Challenges in MSP Quoting too. Bad documentation always shows up later as bad scope.
Which is better, Hudu or IT Glue?
For most smaller or mid-sized MSPs, Hudu is the easier choice because the pricing is simpler and the contract pressure is lighter. For larger teams, or shops that already run on Kaseya tools, IT Glue is often the safer operational fit.
Neither product fixes a messy process by itself. The real question is which platform your team will actually use every day without making documentation feel like busywork.
Compared with IT Glue, Hudu stands out for transparent pricing, no user minimums, and on-premise options. Compared with Hudu, IT Glue stands out for deeper Kaseya-native fit, host-proof vault behavior, and a longer track record in the channel. Both can work. The cleaner fit depends on your stack and your tolerance for operational overhead.
What you are actually comparing
A lot of MSPs compare Hudu and IT Glue as if they are just document editors with password vaults. That is too shallow.
You are really comparing four things:
- How painful the pricing and contract shape is
- How much control you want over hosting and access
- How much automation and integration depth you need
- How hard migration will be if you change later
That matters because documentation platforms sit underneath everything else. If the docs are hard to trust, technicians waste time, onboarding slows down, and sales teams start guessing when they should be checking.
If you are also reworking the quote process around those docs, join Scopable early access. The difference between a clean quote and a painful one usually starts with the data you can actually trust.
Side-by-side comparison
| Area | Hudu | IT Glue | Practical takeaway |
|---|---|---|---|
| Price shape | $27/user/mo billed annually, no user minimums, no contract required | $29/user/mo on the Basic plan, 5 user minimum, 36-month term, one-time onboarding fee | Hudu is easier to trial and easier to exit |
| Hosting | Hosted or on-premise options | Hosted SaaS with host-proof vault behavior | Hudu gives more deployment control |
| Security posture | SOC 2 Type 2, AES-256, GCM, PBKDF2, encrypted storage, GDPR/HIPAA/PCI DSS support | SOC 2 Type II, enforced MFA, SSO access control, audit trail, AES-256 encrypted passwords | Both are security-first, but IT Glue leans harder on mature controls |
| Integrations | API, import/export tools, hundreds of integrations | 60+ native integrations, public API, import/export, migration service | IT Glue is more established in large MSP environments |
| Best fit | Smaller teams, flexible shops, self-hosting minded orgs | Kaseya-aligned shops, larger MSPs, teams that want a long-running platform | Fit depends on your operating model, not just price |
Where Hudu is stronger
Hudu is usually the better fit when you want to move fast without a heavy buying process.
The pricing page is straightforward: $27 per user per month billed annually, no user minimums, no contract required. That makes it easier for a team to try the platform without turning the decision into a procurement project.
Hudu also gives you deployment flexibility. If your team cares about on-premise options or wants tighter control over where the system lives, that matters. For some MSPs, that alone makes the choice.
Functionally, Hudu is not trying to be a giant everything-box. It focuses on centralized documentation, asset tracking, password management, client portals, relationships, workflows, and discovery tools like Hudu Radar. That is enough for most teams that want a clean system of record and fewer surprises.
The main question is whether Hudu's mix of structure and flexibility is enough for your day-to-day reality. If your team is already happy with its documentation discipline, it probably is.
Where IT Glue is stronger
IT Glue is the safer pick when you want a platform that has been around the block.
The current pricing page shows a Basic plan at $29 per user, a 5 user minimum, and a 36-month term. That is a very different buying motion from Hudu. It is not necessarily worse, but it is more commitment up front.
In return, IT Glue gives you a broad integration footprint, a public API, password vault controls, access control, versioning, automated account backup, workflows, and related tooling like Cooper Copilot and the SOP generator. If your team already depends on Kaseya products, the vendor fit can save time.
The security whitepaper also leans hard on SOC 2 Type II, MFA enforcement, SSO access control, host-proof hosting, and audit trails. For buyers who care most about mature security language and vendor history, that is persuasive.
The tradeoff is operational weight. IT Glue is solid, but it is not usually the lighter path.
Which one fits which MSP?
1. Smaller MSP that wants predictable costs
Hudu is usually the better fit. The lack of a user minimum and long contract makes it easier to adopt without overcommitting.
2. MSP already built around Kaseya tools
IT Glue usually wins here. If you already run BMS, Autotask, or other Kaseya-owned tools, the platform fit is often cleaner.
3. MSP that wants self-hosting or more control
Hudu has the edge. If control over deployment matters, IT Glue is harder to make fit.
4. MSP that expects heavier automation and long-established integrations
IT Glue usually has the deeper bench. Hudu is good, but IT Glue has had more time to build out the integration surface area.
5. MSP cleaning up docs because quoting is a mess
This is where the platform choice stops being the whole story. If the docs are disorganized, your quoting process will inherit that mess. Read MSP Quoting Software Comparison and Challenges in MSP Quoting alongside this post.
Migration and switching costs
The hidden cost is not the license. It is the move.
If you switch platforms, you have to account for document cleanup, password migration, template rebuilds, permission mapping, and technician retraining. That work takes longer than the sales demo suggested. It always does.
Hudu and IT Glue both support import and export workflows, and IT Glue also offers a cross-account migration service. Still, migration is where assumptions break. Your old folder structure may not map cleanly. Your naming may be inconsistent. Your team may have been using free-form notes where the new system expects structure.
That is why the best migration test is not a slide deck. It is a real sample: one client, one password set, one asset set, one onboarding flow, one offboarding flow. If that feels awkward in the trial, it will feel worse at scale.
Security tradeoffs that actually matter
Both products are serious about security, but they emphasize different things.
Hudu's security page calls out encryption, hardened infrastructure, and support for SOC 2 Type 2, GDPR, HIPAA, and PCI DSS. IT Glue's security whitepaper emphasizes SOC 2 Type II, enforced MFA, SSO access control, audit trails, AES-256 password encryption, and host-proof hosting.
So the question is not whether one is secure and the other is not. Both are. The question is what kind of security posture your team wants to manage.
If you want deployment control and simpler exit risk, Hudu is attractive. If you want a mature hosted platform with deep permissioning and a long security story, IT Glue has the edge.
The decision rule I would use
Pick Hudu if you want:
- simpler buying terms
- no user minimums
- on-premise flexibility
- a cleaner fit for smaller or mid-sized MSPs
Pick IT Glue if you want:
- a long-running documentation platform
- stronger Kaseya stack fit
- deep access control and audit features
- a bigger integration catalog
If neither choice feels great, that is usually a sign the real problem is not the documentation platform. It is the process around it.
FAQ
Is Hudu cheaper than IT Glue?
Usually yes, especially once you factor in contract shape. Hudu lists $27 per user per month billed annually with no user minimums and no contract required. IT Glue lists $29 per user per month on its Basic plan, but it also has a 5 user minimum, a 36-month term, and a one-time onboarding fee.
Can Hudu be self-hosted?
Yes. Hudu offers on-premise deployment options for organizations that want more control over hosting. That is one of the clearest differences between the two products.
Which is better for a small MSP?
Hudu is usually the easier starting point for a small MSP. The pricing is simpler, the commitment is lighter, and the platform tends to be easier to trial without a big procurement process.
What happens if I need to migrate later?
Plan for cleanup work no matter which platform you choose. Both products support import and export workflows, and IT Glue also offers a cross-account migration service. The hard part is usually your own data quality, not the transfer button.
Final take
Hudu and IT Glue both solve the same basic problem, but they solve it with different operating assumptions.
Hudu is better when you want flexibility, simpler terms, and a lower-friction path into structured documentation. IT Glue is better when your MSP already runs on Kaseya tools or needs a deeper, more established platform.
If you are making this decision because your docs are already slowing down quoting and handoffs, do not stop at the docs layer. Fix the workflow too. Start with How to Scope an MSP Project, then look at Challenges in MSP Quoting, then decide where Scopable fits by joining early access.
Related Reading
- MSP Quoting Software Comparison: What Works in 2026?
- How to Scope an MSP Project (Without Guessing)
- Challenges in MSP Quoting (And How to Fix Them)
- Get started with Scopable for free
